Job Category: Administration
Job Type: Full Time
Job Location: The Heights Hospital

SUMMARY: Physician Liaisons cultivate relationships between healthcare facilities and specialists in the community, with the purpose of determining the latter to refer the medical facility to more patients.


  • Develops and maintains relationships with assigned physicians and office staff, provides education on facility services and how to access them.
  • Communicating with physicians to help them improve their patient care practices
  • Coordinating and reviewing the credentials and qualifications of physicians
  • Coordinating with other members of the healthcare team, including nurses, administration
  • Providing support for the medical staff by answering questions about policies and procedures
  • Managing the flow of information between medical staff members and other departments within the hospital or health system
  • Identifies, monitors and documents relationship histories, including details of contacts and meetings with providers and staff, by maintaining a relationship and contact management database.
  • Establishes and maintains ongoing communication with providers and/or office staff, including routine and follow-up visits, service recovery issues/concerns, educational opportunities, physician alignment, clinical trials, etc.
  • Obtains updated preference cards from physicians and distributes to appropriate staff


  • Bachelor’s Degree required
  • A minimum of 5 years customer service experience required
  • Current TB Screen
  • Valid Identification/Driver’s License


  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.


  • Frequently required to stand
  • Frequently required to walk
  • Frequently required to sit
  • Frequently required to utilize hand and finger dexterity
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Frequently required to talk or hear
  • The employee must occasionally lift and /or move more than 10 pounds
  • Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

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